July 21, 2004
A typo has directed customers of the USPS to connect to the wrong company:
John Ballard was surprised to hear a recording of a sultry female voice when, trying to locate missing mail-order merchandise, he called a toll-free number on a card sent by the U.S. Postal Service.

Ballard lives in one of the more than 22,000 households and businesses that received a card from the post office with a mistyped telephone number that connected callers to a sex line, "Intimate Connections," instead of a USPS information line.

"I dialed it and, lo and behold, it said something about hot sex," said Ballard, a 69-year-old retiree who said he hung up immediately.

I believe they have discovered a new approach to drastically altering public opinion toward customer service.
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